Conflict Resolution
In developmentAddressing friction early: sources of workplace conflict, response styles and when each fits, mediation structure, interest-based negotiation, and knowing when to involve HR.
- Category
- Management & Leadership
- Difficulty
- Intermediate
- Estimated time
- 20 hours
- Price
- $99
Learning outcomes
By the end of this course you will be able to:
- Identify the actual interest beneath a stated position
- Choose a conflict response style deliberately
- Mediate a dispute between two team members
- Recognise when a matter must be escalated formally
Curriculum
The lessons for this course are being authored now. We publish the module list when the content behind it actually exists — we would rather show you nothing than a syllabus that has not been written. The scope, outcomes and project below are real and final.
Get notified when it opensWhat you will build
A mediation case study with a documented resolution and follow-up plan.